We're here to help with any questions about listing properties, finding your dream home, payments, or your account. Reach out and we'll respond within 24 hours on business days.
I forgot my password — how do I reset it?
On the login screen, tap "Forgot your password?". You'll receive a 6-digit recovery code by email valid for 15 minutes.
How do I list my first property?
Open EcuaHome → sign in as a seller → tap the "+" button. You'll need to verify your identity once with a selfie + ID before posting. Then choose a subscription plan and your property will be live after admin approval.
What's the difference between the Basic, Complete and Golden plans?
Each plan allows a different number of active listings and unlocks more features (featured slots, analytics). You can see the full comparison inside the app under Profile → Subscription.
How do I contact a seller about a property?
Open any property and tap the WhatsApp or Email button — your conversation happens directly between you and the seller, EcuaHome never intercepts your messages.
How can I delete my account?
Go to Profile → Settings → Delete account. We immediately anonymize your personal data per our privacy policy and Ecuadorian law (LOPDP).
I think a listing is fraudulent or inappropriate. What do I do?
Open the property and tap the report button (flag icon), or email us at help@origennet.com with the property URL/ID and a brief description. We review all reports within 24 hours.
Monday to Friday, 9:00 AM — 6:00 PM (Ecuador time, UTC-5). Outside these hours we still read messages, but answers may take a bit longer.